Frequently Asked Questions

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FAQ

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Physiotherapy is a regulated healthcare profession  focused on restoring and maintaining movement and function in individuals affected by injury, illness, or disability. Physios are highly trained in assessing joints and muscles to diagnose musculoskeletal problems. It aims to help people recover from physical problems, manage pain, and improve their overall quality of life using manual therapy- joint mobilisation, massage, taping, acupuncture and exercises, to name a few. 

Often it is a combination of hands-on therapy and exercise. After asking a whole series of questions to get to know you and your problem we will look at your movement, strength and do some specialist testing of certain things. They won’t hurt! From this we will be able to give you a likely explanation of what is causing your pain and the name of your condition. You will then start a period of treatment which will include rehabilitation exercises for movement and strength and you will possibly have some hands on therapy if it is required.

Yes, we accept most major insurance plans. Please call us to check. You will need to contact your insurance company to get an authorisation code and number of sessions authorised (e.g. BUPA usually give 5 sessions). You will then need to contact us to provide us with your membership number, authorisation code and number of sessions authorised.

Remember, you need to call your insurance company BEFORE coming to see us. If it is not verified, you may have to selffund.

Please call us to book an appointment as I’m afraid you cannot book online appointments if your insurance is paying.

Border Physio Clinic, The Old Dairy, Pavilion Estate, Melrose, TD6 9BN.

Yes parking is available beyond the entrance on the right and overflows up beyond the big shed on the left side of the road – all signed.

Unfortunately we are in a rural setting albeit only 5 minutes drive from both Melrose, Galashiels and Tweedbank train station by car.

Wear whatever you feel comfortable in!

If coming for Physio it is often beneficial to see the joint or area properly to examine therefore shorts if a lower limb or vest if neck, back or upper limb.  If coming for rehabilitation we advise clean trainers and grip socks for pilates, (essential for reformer). We do sell grip socks, if needed.

We require 24 hours’ notice for appointment cancellations. Late cancellations or no-shows may be subject to a full fee.

In most cases, you do not need a referral to see a physiotherapist. However, some insurance providers may require one for reimbursement. Check with your provider for details.

Your first visit includes a comprehensive assessment of your condition, a discussion of your goals, and a personalised treatment plan. You will also receive treatment if it is appropriate.

Yes. Physiotherapy not only treats existing issues but also includes education and exercises to prevent re-injury and improve overall body mechanics and strength.

Home visits can be arranged – please call to enquire.